De Astra isn't a big-box brand — we're an independent, family-founded fine-jewelry house built on passion, craftsmanship, and integrity. Every piece is designed and handcrafted in our own studios using lab-grown and conflict-free diamonds, ethically sourced metals, and timeless techniques.

Here's why our customers choose us:

• Authentic Craftsmanship: Every DEASTRA creation is handcrafted by skilled artisans, not mass-produced in a factory.
• Ethical Luxury: We use lab-grown diamonds that are identical in beauty and durability to mined stones — but completely conflict-free and eco-friendly.
• Direct from the Source: By designing and producing in-house, you save 30–40% compared to traditional retailers.
• Personalized Service: Our experts are here for you 24/7 — whether you're choosing your first diamond or customizing a one-of-a-kind piece.
• Guaranteed Quality: Every De Astra piece comes with a Certificate of Authenticity and lifetime assurance of craftsmanship.

All DEASTRA Jewelry pieces are handcrafted in our specialized studios in New York Diamond District, known for exceptional jewelry artistry. Every jewelry piece is made, polished, and finished by master jewelers who treat each piece as a work of art.

Completely. Our website uses 256-bit SSL encryption — the same level of security used by major banks — to protect your personal and payment information. All transactions are processed through trusted, encrypted gateways for a safe, smooth, and private shopping experience.

Yes — every gemstone from DEASTRA Jewelry is 100% genuine and responsibly sourced. Our GIA-trained gemologists personally inspect and test each stone using advanced equipment to verify its quality and origin. You can shop with complete peace of mind knowing that your jewelry meets the highest standards of authenticity and craftsmanship.

Absolutely. Every DEASTRA diamond is 100% conflict-free and ethically sourced. We go beyond the basic Kimberley Process — partnering only with trusted suppliers who uphold strict environmental and humanitarian standards. Our lab-grown diamonds offer all the brilliance, sparkle, and durability of mined stones — without the environmental or ethical cost.

The International Gemological Institute (IGI) is another highly respected certification authority, especially known for grading lab-grown diamonds. An IGI certificate provides a detailed report of your diamond's specifications and ensures its authenticity and ethical origins — just like a passport for your gemstone.

The Gemological Institute of America (GIA) is the global authority on diamond grading and authenticity. A GIA certificate details the 4 Cs — Cut, Color, Clarity, and Carat Weight — along with any treatments or identifying characteristics. A GIA-certified stone guarantees transparency and verified quality.

Our studio headquarters are located in New York City's Jewelry District, but DEASTRA operates exclusively online to keep our pricing fair and accessible. However, our team is always within reach — by live chat, email, or phone — to assist with repairs, resizing, or custom inquiries. We plan to open showrooms in the near future!

We're so grateful you want to share DEASTRA Jewelry with your friends and loved ones! While our referral and loyalty programs are currently being developed, your support already means the world to us. Stay tuned — we'll soon be rewarding our loyal customers with exclusive offers, early access, and celestial surprises.

We offer Free Shipping on all U.S. orders — no minimums, no surprises.

Every DEASTRA Jewelry shipment is fully insured and risk-free from the moment it leaves our studio until it arrives safely at your door.

We partner with trusted, premium carriers including UPS, FedEx, and USPS to ensure your jewelry arrives quickly and securely.

Unfortunately, we can't ship to P.O. Boxes at this time.

We recommend providing a residential or business address where someone can sign for your package.

For customers in Australia, the U.K., Canada, France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, the Netherlands, Denmark, Switzerland, and Japan, your duties and taxes are already included in the total price when you pay in your local currency.

For all other countries, any customs duties, VAT, or local taxes will be paid directly to the shipping carrier during delivery. They'll contact you if any payment is required.

Each DEASTRA piece is handcrafted to order — no mass production here. Once you place your order, our artisans begin creating your piece from scratch. After completion, it undergoes multiple quality-inspection stages before shipment.

Delivery times vary depending on the design, and the estimated delivery date is always listed on the product page. Most pieces ship within 7–14 business days.

Each piece is shipped to a verified business or residential address only and requires an adult signature upon delivery.

From packaging to tracking, every step is handled with care to guarantee your order's safe arrival.

Yes — your privacy matters. All DEASTRA packages are shipped in plain, unmarked boxes so no one will know what's inside.

Not at the moment.

Don't worry — all DEASTRA shipments are fully insured.

In the rare event your package is lost in transit, the carrier will conduct an investigation (usually within 8–10 business days).

No worries! Carriers typically make multiple delivery attempts.

You can also use your tracking link to choose a new delivery time or request pickup at a nearby FedEx, USPS or UPS location — whatever's most convenient for you.

Yes. For your protection, an adult signature is required for all DEASTRA deliveries.

If someone else is accepting the package on your behalf, they'll need to present a valid government-issued ID to sign for it.

Before delivery, the carrier will send you a notification email. If you're not home, they'll attempt redelivery on the next business day. You can also contact the carrier directly to reschedule or hold your package for pickup.

Yes — if your order hasn't shipped yet, simply call us at (929) 265-7259 or email us at contact_us@deastrajewelry.com, and we'll update your address right away.

Once the package has been shipped, we're unable to make changes.

We always aim to deliver on time, but occasionally, weather, carrier delays, or extended quality checks can affect timelines.

If we're sourcing rare gemstones or performing additional polishing and inspection, your order might take a few extra days — all to ensure it meets De Astra's standard of perfection.

For APO, FPO, or DPO addresses, please allow up to three weeks for delivery via USPS.

You can always check our Shipping Policy page or contact us for updates.

If your estimated delivery date has passed, it's possible your carrier is experiencing delays due to high shipping volumes.

Please allow a couple of extra days and keep checking your tracking link for updates. If you still don't see movement, contact us — we'll assist right away.

Our commitment to you goes beyond delivery.

You may return or exchange items within 14 days of the shipment date, provided they meet our eligibility requirements below. After this period, all sales become final.

To ensure a smooth process:

• Email contact_us@deastrajewelry.com with your name, address, order number, and reason for return.
• Our team will confirm your eligibility via email.
• If eligible, you'll receive a prepaid shipping label — attach it securely to the outside of your box.
• Package the item safely in its original materials, including all documents. Missing certificates will incur a $250 replacement fee.
• For your security, do not write "DEASTRA" or "Jewelry" on the box exterior.

Once we receive your package, our quality assurance team will inspect the jewelry within 5–15 business days.

Approved refunds are processed within 7–14 business days after inspection.

For exchanges, we'll notify you via email with a shipment confirmation once your replacement has been sent.

To qualify for a return or exchange:

• Items must be in their original purchase condition with all accompanying documentation and packaging.
• The DEASTRA jewelry tag must remain attached — removal makes the item non-refundable.
• You may return a product up to two times within 30 days of receipt. A second return will receive store credit only and incur a 20% restocking fee.
• All returns beyond 14 days are ineligible for refunds.
• Please allow up to two weeks for refund processing after inspection.

The following items are final sale and not eligible for return or exchange:

• Personalized or custom-made jewelry, including engraved designs.
• Jewelry with damaged or missing center stones.
• Jewelry showing visible wear such as chips, scratches, or breaks.
• Jewelry that has been resized, altered, or repaired by another jeweler.
• Non-resizable items such as milgrain bands or full eternity rings.

De Astra is not responsible for lost, stolen, or damaged return packages.

We strongly recommend using a tracked and insured shipping method when sending items back to us.

If your order arrives damaged, refuse the shipment and contact us immediately at contact_us@deastrajewelry.com or call (929) 265-7259.

All damage or missing-item claims must be reported within 24 hours of delivery. Claims made after this period cannot be accepted.

Yes, as long as the order hasn't been shipped.

To request a cancellation or change, contact us at contact_us@deastrajewelry.com or call (929) 265-7259 between 9 AM – 5 PM (EST), Monday–Friday.

Please note:

• Changes or cancellations cannot be made once shipping confirmation has been issued.
• Custom or special orders cannot be canceled once production has begun.
• If the item has already shipped, please follow our return process outlined above.

At DEASTRA, we stand by the quality and craftsmanship of every piece we create. That's why we proudly offer a Free Lifetime Manufacturing Warranty on all DEASTRA fine jewelry.

If your jewelry is ever damaged due to a manufacturing defect, we will evaluate, repair, or replace it at no cost to you.

• U.S. customers receive free return labels for evaluation.
• International customers submit a $50 refundable deposit to cover initial shipping and inspection. This deposit is fully refunded if the repair is covered under warranty.
• Complimentary return shipping is provided for all warrantied repairs.
• If the issue isn't covered, you'll receive a repair quote for approval — and your deposit will be applied toward that cost or used to cover return shipping if you decline.

Yes! Our Extended Protection Plan is designed to cover many issues not included under the standard warranty — such as scratches, prong repair, or rhodium re-plating — giving you peace of mind for years to come.

Our Extended Protection Plan goes beyond the lifetime manufacturing warranty to protect your jewelry from accidental damage and keep it looking like new.

With the plan, you'll enjoy extra benefits such as:

• Free ring sizing (beyond the initial 30-day window)
• Rhodium plating for white gold jewelry
• Professional polishing and refinishing
• Additional care services to maintain your jewelry's brilliance

Plans are available from 3 years to Extended lifetime coverage, depending on the item. You can add a protection plan right in your shopping cart when purchasing an eligible piece.

These plans are offered in partnership with Jewelers Mutual Group, a trusted name in jewelry protection.

Our warranty does not cover:

• Discoloration of precious metals due to chemicals, cosmetics, pools, or bathing.
• Natural wear of metals, settings, and prongs over time.
• Prongs bending or loosening through daily wear, leading to potential gemstone loss.
• Loss or damage to gemstones resulting from accidental impact or mishandling.
• Product loss, theft, or neglect in maintaining required repairs.

For added peace of mind, we recommend combining our warranty with an Extended Protection Plan and maintaining independent jewelry insurance to protect against major damage or loss.

Repairs or service performed by non-DEASTRA jewelers automatically void the warranty.

Please remember that normal wear and tear is not considered a manufacturing defect. All fine jewelry requires routine care, especially rings, which are subject to daily contact and pressure.

Absolutely! Please submit a special request during your purchase, and we will make it happen. At DEASTRA, we believe your jewelry should feel as unique as your story. Our specialists can help with requests such as:

• Ethically sourced diamond options beyond what's listed online
• Alternative metals, including 14K white, yellow, or rose gold
• Colored gemstones — sapphires, emeralds, rubies, and more in custom shades
• Semi-precious gems like moissanite, aquamarine, morganite, and amethyst

We can also personalize existing designs by:

• Changing the finish (high polish, matte, or brushed)
• Adjusting the width or proportions of a ring
• Adding or replacing diamond or sapphire accents

Yes — if you have a vision in mind, we'd love to bring it to life.

Our Custom Design Service allows you to collaborate directly with our jewelry designers to create a one-of-a-kind piece, crafted exclusively for you.

No request is too small or too ambitious. Whether it's a personalized engagement ring, a family heirloom redesign, or a celestial-inspired keepsake — we'll make it uniquely yours.

Reach out to us at contact_us@deastrajewelry.com or call (929) 265-7259 to begin your custom journey.

De Astra isn't a big-box brand — we're an independent, family-founded fine-jewelry house built on passion, craftsmanship, and integrity. Every piece is designed and handcrafted in our own studios using lab-grown and conflict-free diamonds, ethically sourced metals, and timeless techniques.

Here's why our customers choose us:

• Authentic Craftsmanship: Every DEASTRA creation is handcrafted by skilled artisans, not mass-produced in a factory.
• Ethical Luxury: We use lab-grown diamonds that are identical in beauty and durability to mined stones — but completely conflict-free and eco-friendly.
• Direct from the Source: By designing and producing in-house, you save 30–40% compared to traditional retailers.
• Personalized Service: Our experts are here for you 24/7 — whether you're choosing your first diamond or customizing a one-of-a-kind piece.
• Guaranteed Quality: Every De Astra piece comes with a Certificate of Authenticity and lifetime assurance of craftsmanship.

Yes — we love bringing your dream designs to life! At DEASTRA Jewelry, we offer full custom jewelry services, allowing you to create a piece that's uniquely yours. You can share your own design or inspiration, and our master jewelers will craft it with the same precision and care as our in-house collections. Please note: If the design you submit is patented or trademark-protected, we may need to decline or cancel your request in compliance with legal guidelines. For more details or to start your custom order, contact us at (929) 265-7259 or email contact_us@deastrajewelry.com— our custom specialists will be happy to assist.

There's no additional cost when you customize an existing design from our website — for example, changing the metal type, diamond shape, or ring size. If you'd like to bring a completely new design to life, we charge a standard custom-design fee of $150 to cover CAD design, modeling, and production setup. To discuss your idea, simply call us at (929) 265-7259 or email contact_us@deastrajewelry.com, and we'll provide a quote and timeline.

We truly want to make every custom vision a reality. However, if the design you provide is patented, trademarked, or restricted, we're legally required to decline or cancel the request. Our goal is always to protect both your creative vision and intellectual property rights — so if this ever happens, our team will discuss alternative options or similar design solutions with you.

Most custom jewelry orders are completed and shipped on schedule. However, in rare cases — such as sourcing a specific gemstone or creating a unique setting — delivery may take slightly longer. If that happens, our team will keep you updated every step of the way and provide an estimated shipping date. You can always reach us by phone, email, or live chat for real-time updates.

Absolutely! Our sourcing team has access to a global network of ethical suppliers. If you're looking for a particular gemstone, size, or color that isn't currently featured on our website, just call or email us— we'll gladly help you find it or offer alternatives that match your vision and budget.

Absolutely — they're as real as it gets. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. The only difference is their origin: one is grown above ground, the other deep beneath it. Both share the same atomic structure, hardness, brilliance, and sparkle.

It's pure science — no magic, just mastery. Lab-grown diamonds and gemstones are created using advanced technology that replicates the exact natural conditions in which stones form deep within the Earth. Through either High Pressure High Temperature (HPHT) or Chemical Vapor Deposition (CVD) processes, carbon atoms bond together to form real diamonds — the same way nature does it, only faster and more responsibly.

Yes — lab-grown diamonds test as real diamonds because they are real diamonds. They're made of pure crystallized carbon, just like their mined counterparts, and typically register positive on professional diamond testers. In some rare cases, certain testers may misread them, but to the naked eye (and even under magnification), they're virtually indistinguishable from natural diamonds.

The only true difference lies in where they're created — not in their beauty, durability, or quality. Natural stones form within the Earth over billions of years, while lab-grown diamonds are created in controlled laboratory environments using the same natural principles. Both share identical composition and structure, offering the same hardness and quality. Even professional gemologists require specialized equipment to tell them apart. At DEASTRA, we believe lab-grown diamonds represent the future of fine jewelry — a harmonious blend of science, sustainability, and beauty.

Absolutely. Every DEASTRA lab-grown diamond and gemstone comes with a Certificate of Authenticity, detailing its carat weight, cut, clarity, color, and measurements. This certification ensures complete transparency, so you always know exactly what you're purchasing — genuine, ethically crafted fine jewelry you can trust.

Yes, that's one of their many advantages. Lab-grown diamonds and gemstones cost significantly less than mined stones of the same cut, clarity, and carat weight — often 70% more affordable. That means you can own a larger, more brilliant stone — crafted with integrity — without compromising on quality or conscience.

At DEASTRA Jewelry, we want your shopping experience to be as seamless as it is secure. We accept all major credit and debit cards — American Express, Visa, MasterCard, and Discover — along with convenient digital options such as PayPal, Shop Pay, Apple Pay, and Google Pay. Prefer flexibility? You can use Shop Pay Installments to split your purchase into easy payments over time. We also accept bank wire transfers in U.S. dollars for larger orders. If your order total is over $1,000, you'll receive a 2% discount when paying by bank wire. Just contact our customer service team before placing your order, and we'll walk you through the process.

Absolutely. Your information is fully protected with 256-bit Secure Socket Layer (SSL) encryption — the same technology used by major financial institutions. Every transaction on our website is processed through secure, verified payment gateways with advanced fraud protection. Your privacy and security are our highest priorities, so you can shop confidently knowing your data is safe.

Yes, we do! You can select Shop Pay Installments at checkout to pay over time in manageable installments that fits your budget. It's a simple way to treat yourself to the jewelry you love now — while keeping your budget comfortable.

If your order hasn't shipped yet, we can easily cancel it for you. Simply give us a call at (929) 265-7259 with your order number, and we'll take care of the rest right away. If your order has already been shipped, please reach out — our team will gladly help you with return options or next steps.

Don't worry — it happens sometimes. First, try an alternative payment method or double-check your card details. If you're still having trouble, reach out to our support team and we'll help you complete your purchase securely and smoothly.

Sales tax is required in most U.S. states. We calculate tax based on your shipping address and the total invoice amount, which includes the item price (after discounts) and any applicable shipping charges. Currently, sales tax applies to orders shipped to states such as California, Florida, New York, Texas, Washington, and others where collection is legally mandated.

Not yet — but stay tuned! Our DEASTRA Gift Cards program is currently in development and will be launching soon. You'll soon be able to share the gift of celestial beauty with someone special.

Once your order ships, you'll receive an email with your tracking number and carrier details so you can follow your package every step of the way. You can also log in to your De Astra account at any time to view your order status.

Don't worry — we'll fix it right away. Call us at (929) 265-7259 or email contact_us@deastrajewelry.com, and our team will investigate and resolve the issue as quickly as possible.

Since each piece is handcrafted to order, changes depend on how far along your jewelry is in production. If you need to make an adjustment, contact us immediately at (929) 265-7259, and we'll check if modifications are still possible. Once your order has shipped, changes can no longer be made.

When you place an order, your payment provider only reserves the amount until shipment. If you cancel before your order ships, your bank or card issuer should release the funds within 5 – 7 business days. If the order has already shipped, please contact us for return instructions. Please visit our return policy page for more information.

Taxes are determined by the destination state's tax laws. If your delivery address changes to a state with a higher sales tax rate, your order total will adjust accordingly to comply with state regulations.

We'll do everything we can to help you shine on your special day! Most DEASTRA pieces are made to order and typically take 7 – 14 days to craft. However, if the item is in stock, we're happy to expedite shipping when possible. Simply reach out to us at (929) 265-7259 or email contact_us@deastrajewelry.com, and we'll do our best to accommodate your timeline.

Your jewelry will arrive in secure, discreet packaging to ensure both safety.

While we don't currently offer additional wrapping options, our DEASTRA packaging is designed to be gift-ready.

Your loved one will be delighted the moment they open it. Add a personalized message at checkout, and we'll handwrite it on a DEASTRA greeting card placed inside your package. No pricing information is included in gift orders, so it arrives ready to impress.

Absolutely. You can add a gift message at checkout, and we'll include it as a handwritten note on an elegant DEASTRA card. If you forget to add one during checkout, no problem — just call or email us before your order ships, and we'll take care of it for you.

Yes! We run special promotions throughout the year, so keep an eye on our homepage and newsletter. Join our DEASTRA Insider Community to receive 10% off your first purchase and get early access to limited-edition collections, private sales, and celestial exclusives.

No need — if a discount or offer applies to your purchase, it will automatically appear at checkout. If you have a different coupon, you can choose to apply it instead — just note that two codes can't be used together.

Many of our jewelry pieces are custom-made by hand, and each diamond or gemstone may vary slightly in size and weight. That's why carat weights and dimensions are listed as approximate. We always aim to provide a stone equal to — or slightly greater than — the advertised carat size. In most cases, our team will contact you before shipping for your approval to ensure complete satisfaction.

Once your order is successfully submitted, you'll immediately see a unique order number on the confirmation page — that's your proof we received it! You'll also get an email confirmation shortly after, summarizing your order details.

To keep things fair and transparent for all our customers, multiple offers can't be combined on a single order. However, we promise to always provide the best value through our seasonal promotions and exclusive subscriber deals.

Of course! We're always happy to assist you personally. Call us at (929) 265-7259 to place your order or speak directly with one of our De Astra jewelry specialists. We'll guide you through the entire process and answer any questions you may have about customization, diamond options, or delivery.

At DEASTRA, our repair service is as meticulous as our craftsmanship. Start by emailing clear photos of your jewelry to contact_us@deastrajewelry.com so our experts can assess the damage and provide a quote. In some cases, we may need to inspect the piece in person. Once you approve the quote, we'll send instructions for shipping your jewelry to us. Most repairs are completed and shipped back to you within 7–14 business days. If you have any questions during the process, our team is just a call or email away — we'll keep you updated every step of the way.

Yes, we can adjust the length of your chain. Call us at (929) 265-7259 or email contact_us@deastrajewelry.com and we'll provide options and pricing based on your chain type and desired length.

Our jewelers carefully add or remove small amounts of metal to achieve your new ring size. Once resizing is complete, your piece undergoes a full quality inspection to ensure the fit, finish, and brilliance meet DEASTRA highest standards before it's returned to you.

Resizing timelines depend on the ring's design and metal type. Simple adjustments are typically completed within 7–14 business days, while intricate or custom pieces may take a little longer. For a precise timeframe, give us a quick call and we'll be happy to update you based on your specific ring.

Don't worry — we'll take care of it! To initiate a resizing request, simply contact us by phone or email, and we'll send you detailed instructions along with a prepaid label (if applicable). Our goal is to make sure your ring fits perfectly and comfortably.

Your first ring resizing is completely free, including free two-way shipping if the request is made within 30 days of purchase. After that period, you'll just need to cover insured shipping both ways. During the holiday season, we happily extend the free-resizing period so you can gift with confidence.

No worries — we understand it happens! If your order hasn't been shipped yet, just call us at (929) 265-7259 and we'll update your size right away. If your piece has already been processed or shipped, you can simply request a free resizing once you receive your ring. Our team will guide you through the easy return and resize process.

Yes, please return your ring in the original DEASTRA gift box along with its Certificate of Authenticity so we can safely process the resizing. You can keep any complimentary gifts that came with your order — those are yours to enjoy.