Fraud Prevention & Chargebacks

To protect our customers and our business, DEASTRA uses layered fraud screening and strict delivery controls. By placing an order, you agree to the following:

Verification & Order Screening

• We may verify orders using tools such as AVS (address verification), CVV checks, IP/geolocation review, order velocity checks, and phone/email confirmation.
• For high-value orders, we may require a copy of a government-issued photo ID and a photo of the physical payment card (first/last 4 digits only), or a bank transfer/wire. If requested documents are not provided within 24 hours, the order may be canceled and refunded to the original payment method.
• We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders with AVS/CVV mismatches or atypical shipping/billing patterns.

Shipping to Verified Addresses Only

• Orders must ship to the billing address or a verified alternate address on file with your card issuer. If you need to ship elsewhere, add the address with your bank before ordering and be prepared to confirm it.
• An adult signature is required on delivery. Carrier delivery scans, signature records, and/or carrier GPS/photo confirmation constitute proof of delivery.

“Item Not Received” (INR) & Delivery Disputes

• If a package shows delivered per the carrier, it is deemed delivered and risk has passed to you (see “Risk of Loss and Damage”).
• Suspected misdelivery/theft after carrier delivery must be reported to us within 24 hours and to the carrier and local authorities. We will assist with carrier claims but do not issue refunds/replacements for post-delivery theft.
• Where available, we may require a police report for any INR or theft claim on orders over $500.

Chargebacks & Payment Disputes

• Filing an unwarranted or fraudulent chargeback (including INR after confirmed delivery, or “not as described” where the item matches our listing/inspection) is a violation of these terms.
• We vigorously contest chargebacks and will provide evidence including: order logs, AVS/CVV results, IP/geolocation data, packing video, weight scans, photos, serial/engraving numbers, carrier tracking, signature/GPS confirmation, and communications.
• If a chargeback is decided in our favor or is withdrawn, you agree to reimburse any fees, shipping, and reasonable recovery costs where permitted by law and card-network rules.
• Returning or refusing delivery does not constitute a valid chargeback reason. Returns must follow our Return Policy.

Anti-Tamper & Inspection

• We record the packing of every order on video and may serialize/photograph items before shipment.
• Returned items with removed/replaced stones, altered serials/engraving, or damage inconsistent with transit will be treated as tampering and are ineligible for refund. We may report suspected fraud to the carrier, payment processor, and law enforcement.

Account & Data Security

• For fraud prevention, we may place temporary authorization holds or delay shipping pending verification.
• Suspected fraudulent activity may result in account closure and order cancellation.

Cooperation with Law Enforcement & Carriers

• You authorize us to share necessary order information with carriers, payment processors, and law enforcement for the investigation of loss, theft, or fraud.

No Waiver of Rights

• Nothing in this section waives our rights under applicable law or card-network rules. These terms supplement, and do not limit, our Shipping and Return Policies.