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About Us
De Astra isn't a big-box brand — we're an independent, family-founded fine-jewelry house built on passion, craftsmanship, and integrity. Every piece is designed and handcrafted in our own studios using lab-grown and conflict-free diamonds, ethically sourced metals, and timeless techniques.
Here's why our customers choose us:
All DEASTRA Jewelry pieces are handcrafted in our specialized studios in New York Diamond District, known for exceptional jewelry artistry. Every jewelry piece is made, polished, and finished by master jewelers who treat each piece as a work of art.
Completely. Our website uses 256-bit SSL encryption — the same level of security used by major banks — to protect your personal and payment information. All transactions are processed through trusted, encrypted gateways for a safe, smooth, and private shopping experience.
Yes — every gemstone from DEASTRA Jewelry is 100% genuine and responsibly sourced. Our GIA-trained gemologists personally inspect and test each stone using advanced equipment to verify its quality and origin. You can shop with complete peace of mind knowing that your jewelry meets the highest standards of authenticity and craftsmanship.
Absolutely. Every DEASTRA diamond is 100% conflict-free and ethically sourced. We go beyond the basic Kimberley Process — partnering only with trusted suppliers who uphold strict environmental and humanitarian standards. Our lab-grown diamonds offer all the brilliance, sparkle, and durability of mined stones — without the environmental or ethical cost.
The International Gemological Institute (IGI) is another highly respected certification authority, especially known for grading lab-grown diamonds. An IGI certificate provides a detailed report of your diamond's specifications and ensures its authenticity and ethical origins — just like a passport for your gemstone.
The Gemological Institute of America (GIA) is the global authority on diamond grading and authenticity. A GIA certificate details the 4 Cs — Cut, Color, Clarity, and Carat Weight — along with any treatments or identifying characteristics. A GIA-certified stone guarantees transparency and verified quality.
Our studio headquarters are located in New York City's Jewelry District, but DEASTRA operates exclusively online to keep our pricing fair and accessible. However, our team is always within reach — by live chat, email, or phone — to assist with repairs, resizing, or custom inquiries. We plan to open showrooms in the near future!
We're so grateful you want to share DEASTRA Jewelry with your friends and loved ones! While our referral and loyalty programs are currently being developed, your support already means the world to us. Stay tuned — we'll soon be rewarding our loyal customers with exclusive offers, early access, and celestial surprises.
Shipping & Delivery FAQ
We offer Free Shipping on all U.S. orders — no minimums, no surprises.
Every DEASTRA Jewelry shipment is fully insured and risk-free from the moment it leaves our studio until it arrives safely at your door.
We partner with trusted, premium carriers including UPS, FedEx, and USPS to ensure your jewelry arrives quickly and securely.
Unfortunately, we can't ship to P.O. Boxes at this time.
We recommend providing a residential or business address where someone can sign for your package.
For customers in Australia, the U.K., Canada, France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, the Netherlands, Denmark, Switzerland, and Japan, your duties and taxes are already included in the total price when you pay in your local currency.
For all other countries, any customs duties, VAT, or local taxes will be paid directly to the shipping carrier during delivery. They'll contact you if any payment is required.
Each DEASTRA piece is handcrafted to order — no mass production here. Once you place your order, our artisans begin creating your piece from scratch. After completion, it undergoes multiple quality-inspection stages before shipment.
Delivery times vary depending on the design, and the estimated delivery date is always listed on the product page. Most pieces ship within 7–14 business days.
Each piece is shipped to a verified business or residential address only and requires an adult signature upon delivery.
From packaging to tracking, every step is handled with care to guarantee your order's safe arrival.
Yes — your privacy matters. All DEASTRA packages are shipped in plain, unmarked boxes so no one will know what's inside.
Not at the moment.
Don't worry — all DEASTRA shipments are fully insured.
In the rare event your package is lost in transit, the carrier will conduct an investigation (usually within 8–10 business days).
No worries! Carriers typically make multiple delivery attempts.
You can also use your tracking link to choose a new delivery time or request pickup at a nearby FedEx, USPS or UPS location — whatever's most convenient for you.
Yes. For your protection, an adult signature is required for all DEASTRA deliveries.
If someone else is accepting the package on your behalf, they'll need to present a valid government-issued ID to sign for it.
Before delivery, the carrier will send you a notification email. If you're not home, they'll attempt redelivery on the next business day. You can also contact the carrier directly to reschedule or hold your package for pickup.
Yes — if your order hasn't shipped yet, simply call us at (929) 265-7259 or email us at contact_us@deastrajewelry.com, and we'll update your address right away.
Once the package has been shipped, we're unable to make changes.
We always aim to deliver on time, but occasionally, weather, carrier delays, or extended quality checks can affect timelines.
If we're sourcing rare gemstones or performing additional polishing and inspection, your order might take a few extra days — all to ensure it meets De Astra's standard of perfection.
For APO, FPO, or DPO addresses, please allow up to three weeks for delivery via USPS.
You can always check our Shipping Policy page or contact us for updates.
If your estimated delivery date has passed, it's possible your carrier is experiencing delays due to high shipping volumes.
Please allow a couple of extra days and keep checking your tracking link for updates. If you still don't see movement, contact us — we'll assist right away.
Return & Exchange FAQ
Our commitment to you goes beyond delivery.
You may return or exchange items within 14 days of the shipment date, provided they meet our eligibility requirements below. After this period, all sales become final.
To ensure a smooth process:
Once we receive your package, our quality assurance team will inspect the jewelry within 5–15 business days.
Approved refunds are processed within 7–14 business days after inspection.
For exchanges, we'll notify you via email with a shipment confirmation once your replacement has been sent.
To qualify for a return or exchange:
The following items are final sale and not eligible for return or exchange:
De Astra is not responsible for lost, stolen, or damaged return packages.
We strongly recommend using a tracked and insured shipping method when sending items back to us.
If your order arrives damaged, refuse the shipment and contact us immediately at contact_us@deastrajewelry.com or call (929) 265-7259.
All damage or missing-item claims must be reported within 24 hours of delivery. Claims made after this period cannot be accepted.
Yes, as long as the order hasn't been shipped.
To request a cancellation or change, contact us at contact_us@deastrajewelry.com or call (929) 265-7259 between 9 AM – 5 PM (EST), Monday–Friday.
Please note:
Warranty, Protection & Special Requests FAQ
At DEASTRA, we stand by the quality and craftsmanship of every piece we create. That's why we proudly offer a Free Lifetime Manufacturing Warranty on all DEASTRA fine jewelry.
If your jewelry is ever damaged due to a manufacturing defect, we will evaluate, repair, or replace it at no cost to you.
Yes! Our Extended Protection Plan is designed to cover many issues not included under the standard warranty — such as scratches, prong repair, or rhodium re-plating — giving you peace of mind for years to come.
Our Extended Protection Plan goes beyond the lifetime manufacturing warranty to protect your jewelry from accidental damage and keep it looking like new.
With the plan, you'll enjoy extra benefits such as:
Plans are available from 3 years to Extended lifetime coverage, depending on the item. You can add a protection plan right in your shopping cart when purchasing an eligible piece.
These plans are offered in partnership with Jewelers Mutual Group, a trusted name in jewelry protection.
Our warranty does not cover:
For added peace of mind, we recommend combining our warranty with an Extended Protection Plan and maintaining independent jewelry insurance to protect against major damage or loss.
Repairs or service performed by non-DEASTRA jewelers automatically void the warranty.
Please remember that normal wear and tear is not considered a manufacturing defect. All fine jewelry requires routine care, especially rings, which are subject to daily contact and pressure.
Absolutely! Please submit a special request during your purchase, and we will make it happen. At DEASTRA, we believe your jewelry should feel as unique as your story. Our specialists can help with requests such as:
We can also personalize existing designs by:
Yes — if you have a vision in mind, we'd love to bring it to life.
Our Custom Design Service allows you to collaborate directly with our jewelry designers to create a one-of-a-kind piece, crafted exclusively for you.
No request is too small or too ambitious. Whether it's a personalized engagement ring, a family heirloom redesign, or a celestial-inspired keepsake — we'll make it uniquely yours.
Reach out to us at contact_us@deastrajewelry.com or call (929) 265-7259 to begin your custom journey.
De Astra isn't a big-box brand — we're an independent, family-founded fine-jewelry house built on passion, craftsmanship, and integrity. Every piece is designed and handcrafted in our own studios using lab-grown and conflict-free diamonds, ethically sourced metals, and timeless techniques.
Here's why our customers choose us:
Need help?
Lab-Grown Diamonds & Gemstones FAQ
The only true difference lies in where they're created — not in their beauty, durability, or quality. Natural stones form within the Earth over billions of years, while lab-grown diamonds are created in controlled laboratory environments using the same natural principles. Both share identical composition and structure, offering the same hardness and quality. Even professional gemologists require specialized equipment to tell them apart. At DEASTRA, we believe lab-grown diamonds represent the future of fine jewelry — a harmonious blend of science, sustainability, and beauty.
Absolutely. Every DEASTRA lab-grown diamond and gemstone comes with a Certificate of Authenticity, detailing its carat weight, cut, clarity, color, and measurements. This certification ensures complete transparency, so you always know exactly what you're purchasing — genuine, ethically crafted fine jewelry you can trust.
Yes, that's one of their many advantages. Lab-grown diamonds and gemstones cost significantly less than mined stones of the same cut, clarity, and carat weight — often 70% more affordable. That means you can own a larger, more brilliant stone — crafted with integrity — without compromising on quality or conscience.
Yes — lab-grown diamonds test as real diamonds because they are real diamonds. They're made of pure crystallized carbon, just like their mined counterparts, and typically register positive on professional diamond testers. In some rare cases, certain testers may misread them, but to the naked eye (and even under magnification), they're virtually indistinguishable from natural diamonds.
Absolutely — they're as real as it gets. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. The only difference is their origin: one is grown above ground, the other deep beneath it. Both share the same atomic structure, hardness, brilliance, and sparkle.
It's pure science — no magic, just mastery. Lab-grown diamonds and gemstones are created using advanced technology that replicates the exact natural conditions in which stones form deep within the Earth. Through either High Pressure High Temperature (HPHT) or Chemical Vapor Deposition (CVD) processes, carbon atoms bond together to form real diamonds — the same way nature does it, only faster and more responsibly.
At DEASTRA, our repair service is as meticulous as our craftsmanship. Start by emailing clear photos of your jewelry to contact_us@deastrajewelry.com so our experts can assess the damage and provide a quote. In some cases, we may need to inspect the piece in person. Once you approve the quote, we'll send instructions for shipping your jewelry to us. Most repairs are completed and shipped back to you within 7–14 business days. If you have any questions during the process, our team is just a call or email away — we'll keep you updated every step of the way.
Yes, we can adjust the length of your chain. Call us at (929) 265-7259 or email contact_us@deastrajewelry.com and we'll provide options and pricing based on your chain type and desired length.
Our jewelers carefully add or remove small amounts of metal to achieve your new ring size. Once resizing is complete, your piece undergoes a full quality inspection to ensure the fit, finish, and brilliance meet DEASTRA highest standards before it's returned to you.
Resizing timelines depend on the ring's design and metal type. Simple adjustments are typically completed within 7–14 business days, while intricate or custom pieces may take a little longer. For a precise timeframe, give us a quick call and we'll be happy to update you based on your specific ring.
Yes, please return your ring in the original DEASTRA gift box along with its Certificate of Authenticity so we can safely process the resizing. You can keep any complimentary gifts that came with your order — those are yours to enjoy.
Don't worry — we'll take care of it! To initiate a resizing request, simply contact us by phone or email, and we'll send you detailed instructions along with a prepaid label (if applicable). Our goal is to make sure your ring fits perfectly and comfortably.
Your first ring resizing is completely free, including free two-way shipping if the request is made within 30 days of purchase. After that period, you'll just need to cover insured shipping both ways. During the holiday season, we happily extend the free-resizing period so you can gift with confidence.
No worries — we understand it happens! If your order hasn't been shipped yet, just call us at (929) 265-7259 and we'll update your size right away. If your piece has already been processed or shipped, you can simply request a free resizing once you receive your ring. Our team will guide you through the easy return and resize process.
Your jewelry tells a story—and we're here to help it last. With either a Lifetime or 3-year Care Plan, you can wear your pieces worry-free, knowing they're covered for routine maintenance and protected against accidental damage.
Your plan includes: